Due to the EU Consumer Rights Directive, there is a right of withdrawal for consumers in Internet transactions in all EU member states. The EU Directive only applies to contracts between entrepreneurs and consumers (B2C) and gives consumers certain rights that are fully harmonized unless otherwise provided for in the individual provisions of the Directive. This means that, in principle, individual member states cannot provide for stricter or less strict regulations. In Austria, the Consumer Rights Directive was implemented primarily in the form of the Distance and Out-of-Home Transactions Act (FAGG). Some provisions were inserted directly into the Consumer Protection Act (KSchG).
The Directive does not apply to B2B transactions. Therefore, there is no such statutory right of withdrawal in the B2B area.